Refund policy

Diamonds are a digital item delivered to the IMO profile ID you enter. Please read how refunds work before you pay.

When you get a full refund

• Your payment went through but we could not complete the recharge.
• Money was debited but the order never showed as paid (we confirm with the payment gateway first).
• You were charged twice for the same order.

When we can’t refund

• The recharge was completed to the profile ID you entered, even if that ID was wrong.
• The diamonds have already been used.

How long refunds take

Approved refunds go back to the original payment method within 5–7 working days. UPI refunds are usually faster.

How to ask for a refund

Contact us with your order ID and UTR at support@diamondseller.com or +91 9670010407.